Privacy policy

SERAPHIM EYE WORLD TOURS LTD

Global Privacy Policy & International Data Protection Framework

Registered Office: Shoal House, Plot 76 Bombo Road, Suite #04, Kampala, Uganda
Contact Email: info@eyeworldtour.com | WhatsApp: +256 750 070 309
Website: eyeworldtours.com

1. Introduction & Global Scope

1.1. Seraphim Eye World Tours Ltd ("we", "our", or "the Company") is committed to protecting the privacy and personal data of all clients, website visitors, and booking participants.
1.2. Because our clientele originates internationally—spanning Europe, North America (USA, Canada), Asia, South America, Australia, and beyond—this Global Privacy Policy is structured to comply with international data protection benchmarks, including the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable Ugandan data privacy legislation.

2. Information We Collect

We collect personal information necessary to plan, customize, and execute bespoke safaris and travel itineraries, including:
  • Contact & Identification Data: Full legal name, residential address, email address, telephone number, and WhatsApp contact.
  • Travel & Legal Documentation: Passport numbers, nationality, date of birth, dietary preferences, and medical/health disclosures.
  • Financial & Transactional Data: Secure billing details processed via authorized gateways (such as Pesapal) and bank transfer confirmations. (Note: We do not store raw credit card numbers on our local servers).
  • Digital & Technical Data: IP addresses, browser types, device information, and interaction data collected via cookies when visiting eyeworldtour.com

3. Legal Basis for Processing & Global Compliance Standards

3.1. Contractual Necessity: Processing personal data is necessary to fulfill our safari contracts, secure third-party lodge bookings, and procure statutory Uganda Wildlife Authority (UWA) permits.
3.2. GDPR Compliance (European Union Visitors): For data subjects residing in the EU/EEA, we process data based on explicit consent, contract fulfillment, and legitimate business interests in delivering professional travel services.
3.3. CCPA Compliance (California/USA Residents): We do not sell personal information to third parties. California residents have the right to request disclosure of data collection practices and deletion of personal data, subject to legal record-keeping obligations.
3.4. PIPEDA Compliance (Canadian Residents): We ensure lawful collection, use, and disclosure of personal information strictly for travel operational purposes with explicit consent.

4. How We Share & Disclose Information

To execute your travel arrangements, we must share limited, necessary personal data with trusted third-party partners:
  • Statutory Authorities: Uganda Wildlife Authority (UWA) for gorilla and chimpanzee permit issuance.
  • Hospitality Partners: Safari lodges, luxury tented camps, domestic airlines, and authorized transport providers.
  • Payment Processors: Secure financial gateways (Pesapal) for deposit and milestone settlement.
We never sell, rent, or trade your personal data to marketing agencies or unauthorized third parties.

5. Data Security & Retention

5.1. Security Measures: We employ robust administrative, physical, and technical security safeguards (including encrypted database storage and secure tokenized links) to protect personal data against unauthorized access, loss, or disclosure.
5.2. Retention Period: Personal data is retained only as long as necessary to fulfill travel contracts, comply with financial auditing regulations, and meet legal obligations under Ugandan and international law.

6. International Data Transfers

As an inbound tour operator based in Kampala, Uganda, personal data collected from international visitors is transferred to and processed in Uganda. By booking with us, you explicitly consent to this international transfer, noting that we enforce stringent contractual and technical safeguards to protect your information across borders.

7. Your Global Data Rights

Depending on your jurisdiction (including EU/EEA, UK, California, Canada), you hold specific rights regarding your personal data:
  • The right to access, update, or correct your personal information.
  • The right to request deletion (right to be forgotten) of personal data, excluding data required for legal tax and statutory record-keeping.
  • The right to withdraw consent for marketing communications at any time.
Requests should be sent directly to info@eyeworldtour.com.

8. Updates to This Privacy Policy

We may update this Global Privacy Policy periodically to reflect changes in legal requirements or operational practices. The latest version will always be published on our website with the updated revision date.